Privacy policy

Last updated: 20 October 2026

Treescape Professional Tree Services Pty Ltd (ABN 48 633 986 268) runs treescape.com.au. In this policy, “Treescape”, “we”, “us” and “our” mean that company.

This policy explains what personal information we collect, why we collect it, who we share it with, and how you can see or correct what we hold about you. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The short version

When you ask for a quote, contact us or sign up for our tree care tips, we collect the details you give us: usually your name, email, phone number, the job address and a description of the work.
We use them to reply, quote, do the work and invoice you.
We only send you our tips and updates if you sign up, and you can unsubscribe at any time.
Our website uses cookies, Google Analytics and Google Ads to see how people find and use it, and which of our ads lead to enquiries.
We don’t sell your personal information.
To see or correct your details, or to make a complaint, contact our office on 03 9557 3131 or through our contact page.

What we collect

When you request a quote or send an enquiry

Our enquiry form asks for your name, email address, phone number, the job address and a description of the job. You can also tick a box to receive our monthly tree care tips.

With each form entry, our website records the date and time, your IP address, your browser details, the page you sent it from, and how you found our website: the page you first landed on, the website that sent you, and any ad campaign or ad click codes.

Before 14 October 2026, our forms also recorded the approximate location of visitors who allowed it. We no longer collect it.

When you sign up for our tree care tips

Our newsletter form asks for your first name and email address.

When you call, email or book a job with us

We record your name and contact details, the property address, the details of the job, and our quotes, invoices and payment records. We may take photos of the trees and work area to quote, plan and record the job.

When you visit our website

Our website collects technical information when you visit, such as your IP address, your browser and device type, the pages you view, the phone numbers you tap and how you found us (for example, an ad or a Google search). The section on cookies below explains more.

What we don’t need

We don’t need sensitive information, such as health details, to quote or do tree work. Please leave it out of your job description.

Staying anonymous

You can browse our website without telling us who you are. To quote or book a job, we need your name, contact details and the job address.

How we use your information

We use your information to:

reply to your enquiry and prepare a quote
arrange and carry out the work
invoice you and keep our business and tax records
send our monthly tree care tips and updates, if you’ve signed up
keep our website secure and stop spam
see how people use our website, and which of our ads lead to enquiries, so we can improve both
meet our legal obligations.

We won’t use your information for anything else unless you agree or the law allows it.

Our email updates

We only send our tree care tips and updates if you sign up through our newsletter form, or tick “Yes, please sign me up” on our enquiry form. If you sign up through the enquiry form, we add your name, email address, phone number and job address to our mailing list.

A marketing provider sends our updates for us using Mailchimp. Every email has an unsubscribe link, and we act on unsubscribe requests within five working days. You can also ask our office to take you off the list.

Cookies, analytics and advertising

Cookies are small files a website saves in your browser. Our website and the services below use cookies and similar technology.

Google Analytics shows us how visitors use our website, such as which pages they view and how they arrived. Google collects this information, including your IP address, and handles it under its own privacy policy. You can opt out with Google’s Analytics opt-out browser add-on.
Google Ads measures which of our ads lead to enquiries and phone calls. When you send our enquiry form, your name, email address and phone number are scrambled (hashed) and sent to Google, so Google can match your enquiry to an ad you may have clicked. Google may also use visits to our website to show our ads to people who have been here before. You can control the ads Google shows you in My Ad Center.
Visit tracking. Our website records the pages you visit, the forms you send and the phone numbers you tap, with how you arrived (for example, from an ad or a Google search). A cookie links these to your visit.
Spam check. Our forms use Google reCAPTCHA (the “I’m not a robot” box), which collects information about your device and how you use the page.
YouTube videos. Some pages show videos hosted on YouTube, which Google owns. YouTube may set cookies when a page with a video loads, even if you don’t play it.
Google reviews. Our Google reviews are shown with a third-party widget. It loads the reviews and reviewer photos from its own servers and Google’s.
Google Fonts. Our pages load fonts from Google.

When a page loads content from these services, they receive your IP address and browser details. Google explains how it uses information from websites that use its services at policies.google.com/technologies/partner-sites.

The main cookies are:

Cookie	Set by	What it does	How long it lasts
_ga, _ga_B6NBX9BRK6	Google Analytics	Tells visits apart so we can count visitors	Up to 400 days
_gcl_au	Google Ads	Links ad clicks to enquiries	90 days
cb_session_id	Our website	Links the pages you view and forms you send to one visit	365 days
afl_wc_utm_…	Our website	Remembers how you found us, such as an ad campaign or referring website	90 days
YouTube cookies	YouTube (Google)	Video playback, preferences and Google’s own purposes	Up to 180 days

Google’s services may set other cookies of their own. You can block or delete cookies in your browser settings. Our website will still work, though some videos or features may not.

Who we share it with

We share personal information only as needed with:

our team, to quote and do the work
businesses that help us run our website and office, such as our website host, our website developer, and our email and IT providers
the marketing provider that sends our email updates, if you’ve signed up
Google, for website analytics, ad measurement and spam protection, as described above
our accountant or bookkeeper
subcontractors who help with a job
government bodies, courts or others when the law requires it.

We expect these businesses to keep your information secure and use it only for the work they do for us. We don’t sell or rent personal information.

Information stored outside Australia

Our website is hosted in Australia. Some of the services we use store or process information overseas, mainly in the United States. These include Google (analytics, advertising, spam protection, videos, fonts and reviews), our email newsletter platform (Mailchimp) and our email provider.

How we keep it safe

Our website uses an encrypted (HTTPS) connection, and we keep personal information in password-protected systems. Only people who need the information for their work can see it.

We keep personal information while we need it for the reasons in this policy, or for as long as the law requires (for example, tax records). After that, we delete it or remove the details that identify you.

Seeing or correcting your information

You can ask what personal information we hold about you, and ask us to correct anything that’s wrong or out of date. Contact our office using the details below. We may need to confirm who you are first.

We’ll respond within a reasonable time, usually within 30 days. There’s no charge to ask. If we can’t give you access or make a change, we’ll tell you why in writing.

Making a complaint

If you think we’ve mishandled your personal information, please tell us in writing using the contact details below. We’ll acknowledge your complaint, look into it and reply within 30 days.

If you’re not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Privacy enquiries, Treescape Professional Tree Services Pty Ltd

Phone: 03 9557 3131
Online: our contact page
Post: PO Box 205, Moorabbin VIC 3189
Office: Unit 30, 1 Kingston Road, Heatherton VIC 3202

freddy siu

Ben is very professional and helpful. The tree stump grew in between brick fence and retention wall, I originally expected the brick fence will need to crack open for the machine to enter, Ben was able to work around it and save us the brick fence repair cost. Thank you.

Helen Lockett

My Crepe Myrtle, a very special tree to me, was carefully pruned, I didn’t have to move anything round it , all pruning taking away and paths cleaned after work!! Amazing. Abel explained everything to me before pruning commenced, he was respectful and polite. Thank you

Julie Godfrey

Thanks again for fitting us in at last minute. Great job. And we appreciate that you cleaned up so well.

Daniel Tentser

I recently had an amazing experience with Treescape. I requested a quote to trim up a tree, Andy came out within 2 daysd to provide the quote and then the crew turned up within the week to get the job done. They did an amazing job while on site. Took extreme care to trim the tree requested and left the site probably cleaner than it was before they came. I couldn't speak more highly of the team, their approach and the work they do. Thank you again. I would highly recommend the team to anyone who needs a tree pruned and looked after.

Andrew C

Treescape have done some large tree and heavy pruning jobs for me with various clients in the SE suburbs. They've always delivered a safe, outstanding result on time and on budget!

Jo-Anne Kiel

Great communication. They came when they said they would, did a great job pruning camellias and an espaliered pear tree and cleaned up really well. And they even obliged our neighbour with a bit of trimming! Would highly recommend them.

Rachael Jones

The team at Treescapes do an amazing job! They communicated clearly around arrival times and how long they would need to complete the job, efficient and extremely professional. They left my yard really tidy without any tree litter or debris left behind. Highly recommend !

Bruce Brooks

We required pruning and trimming of fruit and ornamental trees and hedges along our front, back and sideway. Prompt, friendly, very knowledgeable site quotation Arborist. Courteous, tidy, very professional on site team. Great job.

Kaylene MENARA

Andy and Lester provided excellent service - from the initial assessment to the finish of the job. I have never had better all round service and am more than happy with how our trees and garden hedges came up…. Competitively priced and worth every cent - recommend highly and will use again.

Francis Hempel

I couldn't be happier with the service from Treescape Professional Tree Services. The team turned up exactly when they said they would, got straight to work, and did an amazing job. They were friendly, professional, and took great care throughout the entire process. Best of all, they left the property spotless—everything was cleaned up before they left, and you'd hardly know they'd been there (apart from the fmissing tree). If you're looking for a reliable tree service that delivers on its promises, I highly recommend Treescape Professional Tree Services Pty Ltd. Great service from start to finish!